Legal
Cancellation Policy
You may stop using the portal whenever you like. This policy explains how to cancel, what happens to your access, and how any money already paid is treated.
Last updated: November 2026
1. How to cancel
- ✓Message the portal support desk, or WhatsApp +92 302 2581159, saying you want to cancel and give the student's name.
- ✓A parent or guardian may cancel on behalf of a student.
- ✓No fee, form or reason is required to cancel.
2. When cancellation takes effect
- ✓Cancellation takes effect at the end of the billing month you have already paid for, unless you ask for an earlier stop.
- ✓Classes and materials already published for that month stay available to you until the month ends.
- ✓No new invoice is raised after the cancellation date is confirmed.
3. Money already paid
- ✓If you cancel before a billing month begins and no material for it has been released to you, that month is not charged, or is refunded if already paid.
- ✓If you cancel part-way through a month you have paid for, the charge for that month stands, since the classes and materials were available to you; see the Return / Refund Policy for the exceptions.
- ✓Any credit balance in your account is refunded or transferred, at your choice.
4. Your material and records after cancelling
- ✓Your invoices, receipts and statements remain available to you and can be re-issued on request.
- ✓Access to lesson recordings, notes and flashcards ends when the account closes, because that material is licensed for enrolled students only.
- ✓Attendance and progress history is kept by the teacher as part of the student's record; ask us if you want a copy before your account closes.
5. Coming back
Students who cancel are welcome to rejoin a later batch. Previous progress and records are kept so Sir Yousuf can pick up where the student left off, and a returning student's first month is discussed rather than assumed.
6. Cancellation by us
We may suspend or close an account for unpaid fees, misuse of the portal, sharing of accounts or material, or conduct that harms other students, as set out in the Terms & Conditions. Where we close an account for a reason on our side, the unused portion of any payment is refunded.
7. Contact
Cancellation requests: portal support desk or WhatsApp +92 302 2581159. Administrative contact: Hamza's Tech Solution, 25/3/A M.A.C.H.S Karachi, +92 333 0121592.