Legal

Return / Refund Policy

The portal sells access to classes and study material, not physical goods, so there is nothing to return in the usual sense. This policy explains when money already paid can be given back and how the refund is made.

Last updated: November 2026

1. What you are paying for

The portal charge (Rs 199 for O & AS Level, Rs 399 for A2) covers access to live classes, lesson recordings, notes, worksheets, assignments, flashcards and progress reporting for the billing month. It is a digital service delivered immediately, which is why it is treated differently from a shop purchase.

2. When a refund is due

✓Duplicate or double payment for the same invoice.
✓A payment taken but never recorded against your account, once verified.
✓A charge raised in error, for example a fee for a course you are not enrolled in.
✓A month in which a scheduled class was not delivered and no acceptable replacement or recording was provided.
✓A fault on our side that makes the portal unusable for a student and cannot be repaired within a reasonable time.

3. When a refund is not due

✓A student simply changes their mind, or finds the class level unsuitable, after material for that month has already been published to their portal.
✓Missing classes because of the student's own absence when the recording was available.
✓Internet, device or personal circumstances that prevent attendance while the portal itself worked normally.
✓Fees for a period in which the student already used the classes and materials.

4. How to ask

✓Message the portal support desk, or WhatsApp +92 302 2581159, with your name, the invoice or payment reference and a short description of the problem.
✓Send the request within 7 days of the payment or of the class that was affected, so we can check it against the records while they are fresh.
✓We reply within 2 working days and tell you the outcome and the reason.

5. How refunds are paid

✓Approved refunds go back to the original payment method wherever the payment gateway allows it; otherwise they are issued by bank transfer or as a credit against a future invoice.
✓Refund processing normally completes within 7 to 14 working days, depending on the bank or wallet involved.
✓Where a refund is approved, the portal charge for that month is cancelled and the account is closed or paused as you prefer.

6. Goodwill adjustments

Every family is different. Where a situation falls outside the rules above, Sir Yousuf and the operations team can still decide a partial credit, a free month, or a transfer of the balance to another course. Ask — we would rather fix the problem than argue about it.

7. Contact

Refund requests and questions: portal support desk or WhatsApp +92 302 2581159. Administrative contact: Hamza's Tech Solution, 25/3/A M.A.C.H.S Karachi, +92 333 0121592.